Privacy Notice

1. Who handles your information

Aberdeen Business Online is responsible for deciding how information is used for its own enquiries, customer relationships and business administration. For privacy questions, contact info@aberdeenbusinessonline.co.uk.

2. Information collected

Depending on your interaction, this can include your name, business name, email address, telephone number, website address, enquiry details, correspondence, supplied files and information needed to deliver and invoice your service.

Website hosting and security systems may also record technical information such as IP addresses, requested pages, browser details and access times. Please avoid sending passwords or unnecessary sensitive information through general enquiry forms.

3. Why information is used

• Enquiries and service delivery: to understand requirements, prepare quotes, carry out agreed work and provide support. Where you are personally entering a contract, the basis is taking steps towards or performing that contract.
• Business contacts and administration: legitimate interests in responding to business representatives, managing customer relationships, keeping service records and resolving concerns.
• Security: legitimate interests in protecting websites, accounts and information, investigating faults and preventing misuse.
• Legal and accounting requirements: compliance with applicable legal obligations.

Where consent is required for a particular activity, it will be requested separately. Making an enquiry does not by itself subscribe you to marketing.

4. Service providers and sharing

Relevant information is handled through providers needed to operate the business and deliver your service, including website hosting, domain registration and email services such as Zoho Mail. Information may also be shared with professional advisers or authorities where reasonably necessary for advice, legal obligations or legal claims.

If you choose to contact me through WhatsApp or another external platform, that provider also handles information under its own privacy terms.

5. Keeping and protecting information

Information is retained according to its purpose. Enquiries are reviewed when no longer active. Customer and support records are retained for service delivery, resolving disputes and relevant legal requirements. Accounting records are retained for the applicable statutory period.

Retention takes account of the relationship, the type of information and any outstanding obligations or claims. Information no longer needed is deleted or anonymised, subject to backup cycles. Appropriate access controls and security measures are used to protect it.

6. Information held for client businesses

Where ABO hosts or supports a client’s enquiry, pupil or other business records on that client’s instructions, the client normally decides why that information is collected and used. Their privacy notice applies to that activity, with ABO’s processing responsibilities covered separately in the service arrangements.

7. Your rights and concerns

Depending on the circumstances, you can request access, correction, deletion, restriction or transfer of your personal information. Where processing relies on consent, you can withdraw it without affecting earlier lawful processing.

You can object to processing based on legitimate interests, including explaining your particular circumstances. You can object to direct marketing at any time.

Contact me using the email above to exercise your rights or raise a concern. You can also complain to the Information Commissioner’s Office.

8. Updates

This notice is updated when relevant services or information-handling practices change.